Rocketworks is a small team, and support comes from the people who built the plugins. This tutorial shows the quickest way to get an answer.
Steps in short
- Search the tutorials and read the common questions.
- Email support@rocketworks.dev with your store URL, the plugin and a screenshot.
- Suggest features and leave a review.
1. Check the tutorials and common questions
Use the search on the tutorials page — try the name of the screen or setting you’re on. The common questions cover trials, billing, widgets that don’t show and bundle stock.
2. Email us with the details
Email support@rocketworks.dev and include:
- your store’s web address,
- which plugin, and what you expected to happen,
- a screenshot of the screen you’re on, if you can.
That’s usually everything we need to answer in one reply.
3. Tell us what would help
Missing something? Tell us what you’d use it for — many of our features started as a customer’s email. And if a plugin is working well for you, a review helps other merchants find it: on the Plugins page, open the plugin’s ⋯ menu and choose Write a review.